FAQ

Q: What types of payment methods do you accept?
A: We accept the following forms of payment: Visa, MasterCard, American Express, Discover, PayPal and Cash .

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Q: What should I do before a home cleaning service?
A: To make our cleaning service more efficient, we ask that you pick up clothing, toys and other household items prior to a visit from our housekeeping teams. Learn more from our website on how to prepare your home for cleaning. 

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Q: Do I have to be home during house cleanings?
A: No, you do not have to be home. We normally have everyone sign an authorization to enter and provide entry instructions when they book their first appointment.

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Q: Do you have any Privacy Policies ?
A: Absolutely ! Soldiers’ Mom does not sell, rent, or trade your email address or any other personal information. We respect your privacy and take the responsibility of protecting the information that you share with us very seriously. 

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Q: Who does Soldiers’ Mom hire to clean my home ?
A: Soldiers’ Mom is a professional service provider, and we hire insured residential maids who pride themselves in quality cleaning services. Each cleaner is fully  trained before they start working for us.  Soldiers’ Mom LLC is appropriately licensed, registered, bonded and insured. 

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Q: Do you offer a return policy?
A:  No, Our services are non-refundable. You are encouraged to take advantage of our 100% guarantee and request a re-clean within six hours if you are not satisfied. 

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Q: Do you offer any type of Price Match Guarantee?
A: We do not price match services, especially with solo individual cleaners who are not actual businesses. Most don’t have overhead costs, they don’t pay taxes, don’t do what we do.

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Q: What if I’m not completely happy with the final outcome?
A: If you’re not completely satisfied, simply contact us within 6 hours to arrange for a re-clean.

 

 

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(833) 487-2532